OPS // 02
Support route
Use the ticket desk. Keep the record together.
RadarHost support is provided through the account dashboard. It is a small operation with no promised response time, so this page does not advertise 24/7 staffed support or an SLA.
Issued 21 Aug 2026Applies to fwg.world
Open a support ticket
Sign in, choose the ticket desk and include the affected service, approximate time and the exact error message. Never include a password, recovery code or full payment-card number.
Pick the right route
- Order, invoice or payment question
- Account ticket desk
- Existing game server
- Pterodactyl panel, then ticket support if the service is unavailable
- Cancellation or refund
- Read the Refund Policy, then submit a ticket
- Account access
- Sign in or reset access
- Privacy request
- Submit a ticket labelled “Privacy request”
What a ticket should contain
- Service or invoice reference shown inside your account.
- Game, approximate time and what you expected to happen.
- Exact error text and safe screenshots with tokens or personal details removed.
- What you already tried. Avoid repeated restarts if data recovery may be needed.
Response expectations
Servers are intended to run continuously, but a person is not continuously staffed. RadarHost does not publish a guaranteed first-response or restoration time. Check the status information page and keep follow-ups in one ticket so the record remains usable.