Service Terms

Who provides the service #

ForgeWorld Gaming is the operating name of a small independent game-server hosting operation reachable at fwg.world. Accounts, orders, invoices and support run on the Paymenter storefront at billing.fwg.world. Game-server control runs on the game control panel at panel.fwg.world. Your setup details are sent by email after payment, and changes go through a ticket. ForgeWorld Gaming is run by Mackenzie Morton in Ottawa, Ontario, Canada. Write to support@fwg.world or open a ticket at billing.fwg.world. ForgeWorld Gaming operates from Canada and bills in Canadian dollars.

What a plan includes #

An active plan gives you one game server of the size shown on the product page, running in Iowa, United States. Player-slot counts on the product pages describe the configuration ForgeWorld Gaming provisions, not a measured performance guarantee. Actual performance depends on your mods, plugins, world size and player behaviour.

ForgeWorld Gaming currently operates a single machine. There is no automatic failover to a second machine and no secondary region. If that machine is unavailable, your server is unavailable.

Your account #

You are responsible for everything done through your account, including anything done by sub-users you invite. Keep your password to yourself; ForgeWorld Gaming staff will never ask for it, and you should never put a password, card number or bank detail in a support ticket. Give an email address you can actually receive mail at, because server details, invoices and suspension notices are sent there. One person may not open multiple accounts to work around a limit in these terms or in the refund policy.

Billing, renewal and cancellation #

Plans are billed monthly in Canadian dollars at the price shown on the product page at the time you order. There is no setup fee. Payment is processed by PayPal; card and account details are handled by that payment provider, not by ForgeWorld Gaming.

Each month we email you a renewal invoice 7 days before the renewal date. Nothing is charged automatically; pay the invoice to keep the server. An unpaid service is suspended 2 days after the due date and terminated, with its data deleted, 14 days after the due date. Cancelling stops future renewal invoices; it does not by itself refund an invoice you have already paid, which is covered by the Refund Policy. Prices can change for future terms; a change will not be applied retroactively to a term you have already paid for.

Renewal reminders and overdue notices go to the email on your account.

Acceptable use #

Do not use a ForgeWorld Gaming server to break the law, and do not use it for any of the following:

• attacking, scanning, flooding or otherwise disrupting other networks or services;
• sending spam or operating a mail relay;
• distributing malware, credential stealers, botnet controllers or cheat-injection services;
• hosting or sharing sexual content involving minors;
• publishing content that harasses, threatens or targets a person;
• distributing software or media you have no right to distribute;
• mining cryptocurrency; or
• reselling ForgeWorld Gaming capacity as your own hosting product without written agreement.

You are responsible for the content, mods, plugins and community on your server, and for complying with the licence and server rules of whichever game you run. If someone reports your server, ForgeWorld Gaming may need to act on the report before it can be fully investigated.

Suspension and termination #

ForgeWorld Gaming can suspend or terminate a service for non-payment, for a breach of the acceptable-use section, for activity that threatens the stability of the shared machine, or where a provider or authority requires it. Where the situation allows, notice goes to your account email first and you get a chance to fix the problem. Where the activity is causing active harm — an outbound attack, for example — the service can be suspended immediately and the notice follows.

You can close your account at any time. On termination for cause, ForgeWorld Gaming is not obliged to refund the remainder of a term.

Backups and your data #

Included backups are stored on the same infrastructure as your server. They are not off-site, and they will not survive a failure of that machine. Treat them as a convenience for undoing your own mistakes, not as disaster recovery. Download copies of anything you cannot afford to lose — worlds, saves, configuration, player databases — to somewhere you control.

Your game data is yours. ForgeWorld Gaming accesses it only to run and support the service, to investigate an abuse report, or where required by law. After a service is terminated or deleted for non-payment, its data is not recoverable.

What is not promised #

ForgeWorld Gaming does not offer a service-level agreement. There is no uptime percentage, no guaranteed response time, no restoration estimate, no compensation or credit for downtime, and no public status page. Automated checks run around the clock on the hosting server and the payment pipeline and alert us when something needs attention; they help us respond, but they are not a commitment to any level of service. Maintenance, reboots and provider-side network events can interrupt service without advance notice.

The service is provided as it is. To the extent the law allows, ForgeWorld Gaming is not liable for lost game data, lost revenue, lost player base, or other indirect or consequential loss, and any liability that cannot be excluded is limited to the amount you paid ForgeWorld Gaming for the affected service in the month the problem occurred. Nothing here removes a right you have under consumer law that cannot be waived.

Changes to these terms #

These terms can change. The issue date near the top of this page is the current version date. A change that materially reduces what you get will be reflected here before it applies to a new term; continuing to use the service after that point means the current version applies. This is an operational document written in plain language. It is not a claim that every applicable law has been reviewed, and it is not legal advice.