Frequently Asked Questions

Ordering and payment #

Start from the list of games and pick the plan you want. The order itself is placed on the billing storefront at billing.fwg.world, which is where your account, orders and invoices live from then on. Forge World Gaming operates from Canada and bills in Canadian dollars.

Plans are billed monthly at the price shown on the product page at the time you order, and there is no setup fee. Payment is taken through the option offered at checkout: currently PayPal, or a credit card processed by the card provider offered there. Card and account details are handled by that payment provider, not by Forge World Gaming.

A plan renews each month until you cancel it. Cancel from your account before the renewal date to stop the next charge. The Service Terms carry the full billing wording.

What happens after you pay #

Payment happens on the billing site. Once it has gone through, setup details or next steps are emailed within 24 hours, so the email address on your account has to be one you actually read. That 24-hour window is the timing the product page gives for the email; it is not a support response time, and no other timing is published.

An active plan gives you one game server of the size shown on the product page, with access to the game panel at panel.fwg.world: console, file manager, SFTP, scheduled tasks and power controls. That panel is where you start and stop the server, edit its files and upload a world.

The site publishes 28 setup guides; if there is one for your game, start there. Staff will never ask for your password or panel credentials.

Refunds and cancelling #

Your first server with Forge World Gaming can be refunded if you ask within 48 hours of the order. It is available once per customer, and you do not have to justify the request. Ask through the ticket desk; the ticket timestamp is what counts against the 48 hours. The money goes back to the original payment method through the payment provider that took the charge, and no processing time is promised.

Outside that window sit:

• monthly renewals of an existing service;
• a second or later server on the same account; and
• part-months, which are not prorated — cancelling mid-month stops the next charge and does not refund the current one.

To stop a renewal, cancel the service from your account before the renewal date. If an invoice simply goes unpaid instead, the service can be suspended and, after a further period, deleted along with its data — so cancel deliberately rather than letting it lapse. The Refund Policy has the full wording.

Where the servers run #

Every server runs in Chicago, Illinois, United States. That is the only region for now. Forge World Gaming itself operates from Canada and bills in Canadian dollars.

It is one machine. Forge World Gaming currently operates a single machine, with no failover to a second machine and no secondary region. If that machine is unavailable, your server is unavailable, and there is no monitoring or status page in this release.

Forge World Gaming does not offer a service-level agreement: no uptime percentage, no guaranteed response time, no restoration estimate, and no compensation or credit for downtime. It also does not publish latency figures or anything about DDoS protection, so this page cannot give you those either. If you need a contractual uptime commitment, this service does not offer one; the Service Terms say so in plain words.

Backups and your data #

Backups are included, and they have one limit you need to know before you rely on them: included backups are stored on the same infrastructure as your server. They are not off-site, and they will not survive a failure of that machine — and as the section above says, there is only the one machine.

Treat them as a way to undo your own mistakes, not as disaster recovery. Anything you cannot afford to lose — the world, saves, configuration, player data — download a copy to somewhere you control. The game panel gives you a file manager and SFTP access, which is how you get that copy out.

Forge World Gaming does not publish a backup schedule, a retention period or a restoration estimate. Data does not outlive the service: if an invoice goes unpaid, the service can be suspended and, after a further period, deleted along with its data. How personal data, as opposed to game data, is handled is covered by the privacy notice.

Game licences and the Mojang EULA #

If you order a Minecraft server, checkout asks you to accept the Mojang EULA. Mojang requires that acceptance before a Minecraft server can start, which is why it is part of checkout rather than something to sort out later. The Minecraft worlds sold here are Java: Paper, Forge and Vanilla. The Minecraft page covers that game in more detail.

For every other game, the licence is between you and the game's publisher. Check the publisher's licence and server rules for the game you plan to run before you order, and check whether the setup guides include one for it. Forge World Gaming does not publish a per-game summary of licence requirements, so do not take silence on a game page as permission.

Getting support #

Support runs through the ticket desk on the billing storefront at billing.fwg.world, alongside your account and invoices. The ticket desk needs a Forge World Gaming account: anyone who is not signed in is sent to the login page first. Sign in, or create an account, to reach it.

There is no guaranteed response time. Forge World Gaming does not publish support hours or a target reply time, and does not offer a service-level agreement, so a ticket is a request, not a countdown. There is no status page to check during an outage; a ticket is how you report one.

Keep secrets out of the ticket. Staff will never ask for your password or panel credentials, and you should never put a password, card number or bank detail in a support ticket. Give the invoice number and the server name instead.

A game that is not listed #

Forge World Gaming sells the games on the Compare all worlds page. When this page was reviewed, the site published availability pages for 17 games and 28 setup guides. If your game is not among the 17, nothing on this site promises it can be hosted, and Forge World Gaming does not publish a list of games it plans to add.

You can still ask. Open a ticket naming the game; you will need an account, and the same no-guaranteed-response-time rule applies. Worth knowing before you do: whatever the game, it would run on the same single machine in Chicago as everything else, with the same backups and the same absence of an uptime promise. Until a game has its own availability page, plan as though it is not offered.